Why does my blackboard not work

Contact Information. Sorry, chat is currently offline. Enter your question above to find an answer or to email your question to us. Call us: or NWTC ext. Library nwtc. Text us: Submit a Question. Visit us on Facebook. Contact the Student HelpDesk. Powered by Springshare ; All rights reserved. Report a tech support issue. This is required to be done in order to use the camera and speak to users. Here are instructions on how to give your web browser permission to use your webcam and microphone:.

In addition you may need to allow permission in your operating system to use the webcam and microphone. Lenovo laptops with Lenovo Vantage installed may require additional permission settings to be enabled in Lenovo Vantage. More information can be found here. Problem: When I turn my camera on, I get a blank image Check to make sure the camera shutter is open and that nothing is covering the camera.

Some models of laptops and all in one devices have a built in shutter that is located on the top of the device. Additionally some devices may have a switch on the side of the device or on the keyboard that turns the camera on and off.

Problem: I have given permission for Blackboard to use my webcam and microphone, but I cannot hear other participants. Solution: Increase the volume on your computer. You may need to open your system preferences menu to change some volume settings. In Windows, right click on the speaker icon in the system tray and choose Playback to modify the speaker volume, and choose Recording to modify the microphone volume.

You may need to select the device you wish to use from the list if you have multiple options available. If selecting the output and input fails to resolve the issue, click on the Windows logo in the system tray, and type "audio" in the search bar, and select "FInd and fix audio playback problems. On the screen that appears, click Advanced, and then check the checkbox for Apply Repairs Automatically. Click Next to proceed.

When the process is completed, restart your computer. Windows 10 also allows users to control sound preferences for specific apps. Someapps listen, others dont. Because Collaborate runs entirely in your browser, you have to check settings for your browser. While using Blackboard, if you are unable to view discussion postings, quiz windows, and download links, then you need to disable pop-up blocking for your Blackboard server.

For more information about turning off pop-up blocker on your machine, please select your current web browser:. Your Internet browser keeps a record of all the websites you visit in its History. Your Internet cache acts as a roadmap for all the web sites you visit by storing copies of these sites locally on your computer. Because this site information is stored locally, web sites load faster. Sometimes, this stored data can create problems for Blackboard users trying to login to the system.

For more information on clearing your Internet history and cache, please select your current web browser:. Java Java is a programming language and software platform, similar to Flash, that is required for certain features of Blackboard to function properly. Some of the important features of Blackboard which use Java include:. Skip to content.